Last updated: [July 17, 2026]
This Privacy Policy explains how VPSRocks (“we,” “us,” or “our”), operating at vpsrocks.com, collects, uses, discloses, and safeguards your information when you visit our website or purchase our Windows RDP, VPS, or proxy services (collectively, the “Services”).
By using our website or Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide to Us
When you create an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Phone number / WhatsApp number
- Billing address and country
- Payment details (processed by our payment providers — see Section 4)
- Any information you submit through our contact form or support tickets
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on our site
- Referring website
- Cookies and similar tracking technologies (see Section 6)
1.3 Service-Related Information
Because we provide VPS, RDP, and proxy services, we may also collect and store:
- The IP address(es) assigned to your VPS/proxy service
- Server login credentials generated for your account
- Usage/connection logs necessary for service delivery, abuse prevention, and billing
- Support communications related to your service
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Provision, deliver, and maintain your VPS, RDP, or proxy service
- Process payments and send order confirmations and invoices
- Respond to customer support requests and contact form submissions
- Send you service-related notifications (renewal reminders, maintenance notices, security alerts)
- Detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service
- Improve our website and Services
- Send promotional communications, where you have opted in (you may unsubscribe at any time)
3. Legal Basis for Processing (Where Applicable)
Where required by applicable law, we process your personal information on the following legal bases:
- Performance of a contract — to deliver the Services you purchased
- Legitimate interests — to secure our network, prevent abuse, and improve our Services
- Consent — for marketing communications and non-essential cookies
- Legal obligation — to comply with applicable tax, accounting, or law enforcement requirements
4. Payment Processing
We use third-party payment processors to handle transactions, which may include:
- Raast, bank transfer, JazzCash, Easypaisa
We do not store your full payment card details on our servers. Payment information is transmitted directly to and processed by our payment providers, who maintain their own privacy and security policies. We encourage you to review the privacy policy of any payment provider you use.
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Infrastructure/upstream providers (e.g., data center and hosting partners) to the extent necessary to provision and operate your VPS/proxy service
- Payment processors, as described in Section 4
- Service providers who assist us with email delivery, customer support tools, or analytics
- Law enforcement or regulators, where required by law, court order, or to protect our rights, safety, or property, or that of our customers
- A successor entity, in the event of a merger, acquisition, or sale of assets
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Keep you logged in and remember your cart/checkout progress
- Understand how visitors use our site
- Improve site performance and user experience
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features, such as checkout.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide the Services you have purchased
- Comply with our legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
Server logs and service-related data may be retained for a limited period after service termination for security, billing, and abuse-investigation purposes, after which they are deleted or anonymized.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal and contractual retention requirements
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details in Section 12.
10. Acceptable Use and Abuse Monitoring
Because our Services include VPS, RDP, and proxy products, we reserve the right to monitor network traffic patterns and server logs to detect abuse, fraud, spam, or violations of our Terms of Service and Acceptable Use Policy. We do not inspect the content of your private data beyond what is necessary for security, billing, and legal compliance.
11. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [support@vpsrocks.com] Website: https://vpsrocks.com/contact-us/
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.