Effective Date: July 17, 2026

At VPSRocks.com, customer satisfaction is our priority. We stand behind the quality of our VPS and proxy services with a 25-Day Working Guarantee.

1. 25-Day Money-Back Guarantee

If your VPS or proxy service does not function as described and our support team is unable to resolve the issue, you are eligible for a 100% full refund within 25 calendar days from the date of purchase.

2. Eligibility for a Refund

To qualify for a refund:

• The refund request must be submitted within 25 days of the purchase date.

• You must first contact our support team and allow us a reasonable opportunity to diagnose and resolve the issue.

• The service must not have been used for illegal, abusive, or prohibited activities.

• Your account must be in good standing and comply with our Terms & Conditions.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Violation of our Terms & Conditions or Acceptable Use Policy.

• Suspension or termination due to abuse, spam, hacking, fraud, phishing, malware, or other prohibited activities.

• Customer misconfiguration or software issues unrelated to our infrastructure.

• Requests made after the 25-day guarantee period has expired.

• Services that are fully functional but are no longer required by the customer due to a change of mind.

4. How to Request a Refund

To request a refund:

1. Contact our support team through the contact methods listed on VPSRocks.com.

2. Provide your order number and describe the issue in detail.

3. Our technical team will investigate the problem and attempt to resolve it.

4. If the issue cannot be resolved and your request meets the eligibility requirements, a full refund will be processed.

5. Refund Processing

Approved refunds are typically processed within 5–10 business days, depending on your original payment method and payment provider.

6. Chargebacks

If you experience an issue with your service, we encourage you to contact us before initiating a chargeback. Filing a fraudulent or unjustified chargeback may result in the permanent suspension of your account and services.

7. Policy Updates

VPSRocks.com reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page and become effective immediately upon publication.

8. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact our support team through the contact information available on VPSRocks.com.